Terms of Service

BlackVault Inc. — Terms of Service

1. About. These Terms govern your use of the services of BlackVault Inc. (“BlackVault”), 250 Piedmont Avenue, Atlanta, Georgia 30303, USA. By using the site, requesting an audit, or subscribing, you agree to them.

2. Services. BlackVault provides an automated revenue recovery system that responds to, follows up with, and helps convert inbound leads on behalf of business clients, with related booking, review-request, and reporting tools. Features vary by plan.

3. Eligibility. You must be 18+ and authorised to agree on behalf of your business; the services are for business use.

4. Free audit. The audit presents estimates based on the information you supply and general industry assumptions. It is illustrative only and is not a guarantee or promise of any specific result.

5. Your responsibilities. You are responsible for the accuracy of what you provide and for your own compliance with all consent, disclosure, marketing, telemarketing, and data-protection laws. You confirm any contact you ask us to message has given the consent required by law, and you will not use the services for unlawful, deceptive, or unsolicited communications.

6. Disclosure of automated communications. The services send automated and automatically generated messages. You agree not to disable or remove the automated-message disclosures built in, and acknowledge such disclosures may be legally required.

7. Fees, trial, billing. Subscriptions are billed monthly in advance at the rates shown at signup. Each plan includes a 14-day free trial; you are not charged until it ends. Subscriptions then renew automatically each month until cancelled.

8. Trial-first; cancellation. You may cancel at any time, effective at the end of the current billing period. Fees already paid are non-refundable except where required by law. BlackVault makes no guarantee of any specific financial result.

9. Acceptable use. No unlawful access, interference, reverse-engineering, or violation of others’ rights.

10. Client data and privacy. Handling of personal information is described in our Privacy Policy; where we process your customers’ data on your behalf, we act as your processor and a separate data processing agreement may apply, and you remain responsible for having a lawful basis to share it.

11. Intellectual property. BlackVault owns the services and its software, designs, and content; you retain your own data and receive a limited right to use the services during your subscription.

12. Third-party services. We are not responsible for third-party tools, which carry their own terms.

13. Disclaimers. The services are provided “as is” and “as available,” without warranties of any kind, and we do not warrant any particular financial result.

14. Limitation of liability. To the fullest extent permitted by law, BlackVault is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, data, or goodwill; total liability will not exceed the amount you paid us in the three months before the claim.

15. Indemnification. You will indemnify BlackVault against claims arising from your use of the services, your data, your communications with your customers, or your breach of these Terms or any law.

16. Term and termination. We may suspend or terminate access for breach or unlawful use; you may stop by cancelling; surviving sections survive.

17. Governing law. Georgia, USA; exclusive venue Fulton County, Georgia, except where applicable law allows otherwise.

18. Changes. We may update these Terms and will revise the effective date.

19. Contact. BlackVault Inc., 250 Piedmont Avenue, Atlanta, Georgia 30303, USA · team@blackvault.madethis.app