The System
Eight steps. Automated. Transparent.
BlackVault is an automated response system. Every touchpoint — SMS, email, and follow-up — is sent by software, not a human. Messages identify themselves as automated where required.
The moment a lead reaches out — call, text, form, or DM — the recovery system goes to work. No waiting on a salesperson. No dropped balls at 2am. And the moment a lead needs a real conversation, it’s handed to your team.
01
Audit
We map your current lead flow and identify where enquiries go unanswered. This includes missed calls, unresponded web forms, abandoned bookings, and lapsed customers — so you have a clear picture of exactly where revenue is leaking before we configure anything.
02
Connect
We integrate BlackVault with your existing CRM, booking tool, or intake form. No rip-and-replace — the system plugs into what you already have. If you don't have a CRM yet, we'll help you set up the minimum viable stack.
03
Configure
You set your business hours, response tone, and follow-up cadence. We configure the sequences to match your brand voice and the expectations of your specific vertical — gym, coaching practice, or nutrition business.
04
Activate
BlackVault goes live. Every new enquiry — call, text, web form, or DM — triggers an immediate automated response. The system runs 24 hours a day, 7 days a week, including public holidays. Every automated touchpoint identifies itself clearly to the recipient.
05
Follow-Up
Multi-touch sequences keep leads warm until they book, reply, or opt out. No manual effort from your team. Every message in the sequence includes the required automated disclosure and a clear opt-out — your leads are always in control.
06
Escalate
Hot leads are flagged to your team in real time. When a lead's behaviour signals they're ready to commit — responding quickly, asking specific questions, revisiting your booking page — the system alerts a real team member to step in and close the conversation.
07
Report
A weekly digest shows response rate, lead volume, follow-up outcomes, and booking conversions. You always have a clear picture of what the system is doing, which sequences are performing, and where to improve.
08
Optimise
We review performance monthly and adjust sequences for your vertical. As your business evolves — new offers, new seasonality, new audience — the system adapts. Ongoing optimisation is included in every plan.
Ready to start?
See how it works for your vertical.
Every plan runs on this same eight-step framework — tuned to your specific business category. Start free for 14 days, cancel anytime.
Free Audit
Find out how much you’re losing today.
Enter your details and we’ll send a personalised revenue leak audit within 24 hours — free, no obligation.